Comment Detail

ID: 32c626a1-3762-4fd0-acd1-cb4a7af92160

COMPLETED
Original Post

Product launch announcement: We released v2.

Source: facebook

External ID: fb-post-1001

The Comment

This update breaks my workflow — please fix!

Author: Cinderella Hoover

Posted: N/A

Ingested: 2/17/2026, 9:03:12 PM

Brand Guidelines
Be concise, polite, and helpful.

Additional Context

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AI Analysis
Sentiment
negative
Urgency
high

Identified Intent

Complaint

Suggested Replies

Option 1

Original

Sorry this update broke your workflow — that's definitely not the way we want things to 'flow.' Please DM the steps, OS/browser, and any screenshots so we can reproduce and patch things up ASAP.

Edited Version

Option 2

Original

Thanks for the heads-up — we hate to see your workflow go off the rails. Can you share the exact steps and any error messages here or via DM so our team can troubleshoot and roll out a fix quickly?

Edited Version

Option 3

Original

Apologies for the disruption — that certainly isn't smooth sailing. I've escalated this to engineering; please DM your account details and a brief repro so we can prioritize a hotfix and get you back in the groove.

Edited Version